Returns - step by step instructions
1. Pack the items
You can send unworn items back to us free of charge within 14 days of receipt. Please pack the items securely in their original packaging or in a different robust package. Direct exchange is not possible. Please place a new order.
2. Apply for a return label
For a free return, please contact our customer service via email: onlineUSA@falke.com
3. Send your returns and obtain a refund
Attach the return label onto the largest side of the parcel. Hand over your parcel at a Post Office of your choice for free return. All information on Post Offices can be found online at https://local.fedex.com/en-us/. Once your returns package has reached us and been registered, you will receive an e-mail from us containing information regarding your credit. The credit amount will then be reimbursed to you through the method of payment used when ordering.